Troubleshooting Common Issues
Having problems? We're here to help you resolve common issues quickly.
Account Issues
Can't Log In
If you're having trouble logging in:
- Check that your email and password are correct
- Try the "Forgot Password" link to reset
- Clear your browser cache and cookies
- Try a different browser or device
Email Verification
Didn't receive your verification email?
- Check your spam/junk folder
- Request a new verification email
- Add our email address to your contacts
- Wait a few minutes and refresh your inbox
Checkout Problems
Payment Declined
If your payment is declined:
- Verify your card details are correct
- Check that you have sufficient funds
- Contact your bank if the issue persists
- Try a different payment method
Cart Issues
Items not adding to cart?
- Refresh the page and try again
- Clear your browser cache
- Check if the item is still in stock
- Make sure you're logged in
Order Problems
Order Not Received
If your order hasn't arrived:
- Check your order status in your account
- Verify the shipping address was correct
- Contact the seller through messages
- Allow for shipping delays before escalating
Wrong Item Received
If you received the wrong item:
- Contact the seller immediately
- Provide photos of the item received
- Don't use or damage the item
- Follow the seller's return instructions
Store Management Issues
Products Not Showing
If your products aren't visible:
- Ensure products are marked as "active"
- Check that your store is published
- Verify product categories are set
- Allow time for indexing (up to 1 hour)
Still Need Help?
If these solutions don't work:
- Contact our support team
- Include screenshots of the issue
- Provide your account email
- Describe what you've already tried